Thank you for your purchase. We take great pride in the quality and craftsmanship of our goat milk products. This is a family business and it is important to us that our customers are happy with our products. If you are not completely satisfied with your purchase, please contact us first.
RETURNS POLICY
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from you will qualify for store credit or a refund. Please email “jeritrujillo38 at gmail dot com” or call 719-850-8753 to report your issue.
We accept returns for exchange or refund up to 7 calendar days after delivery of the product. At our sole discretion, after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Our definition of new, unaltered and unused condition is:
An original sales receipt must accompany all returns.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
You are responsible for all shipping costs if we the seller are not at fault. We strongly recommend that you use a trackable method to mail your return.
For more information, please email customer service at “jeritrujillo38 at gmail dot com” or call 719-850-8753 to obtain more information. If you receive an authorization to return a product, please place all items securely in their original packaging, include a copy of your proof of purchase, and mail your return the following address:
Rancho De Animales
ATTN: Returns
39425 La Garita Drive
Del Norte, CO 81132, USA
Please note that you will be responsible for all return shipping charges.
CUSTOM ORDERS AND PRIVATE LABEL WORK:
Custom orders and private label works are both made to order and we cannot offer exchanges on these items.
SALE ITEMS:
We are sorry but we cannot offer exchanges for sale items.
QUESTIONS:
If you have any questions concerning our returns policy, please contact us at:
Rancho De Animales
39425 La Garita Drive
Del Norte, CO 81132, USA
Jeritrujillo38 at gmail dot com
Last Updated: 20 May 2021
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